Greystar

Resident Beware! Not all that shines is gold!

Without a doubt this is the worst company to deal with.

Stay away from their properties. The one my family and I lived in is the worst built and worst managed community around. We have lived all over the world and this place takes challenges to a new level. Let's start by saying that we have never had a single complaint against us, never a single late payment, etc.

Here, we were forced to either change apartments or move out because management couldn't resolve our situation that kept us with little to no sleep for two months due to a combination of a neighbor that was up all night and a building with paper thin walls and floors all together.

Imagine living in a place where you can hear every noise and movement from your neighbors. Forget the right to "quiet enjoyment" afforded to you by the law. It simply doesn't exist here. Add to this a management team that is incapable of handling the situation and when they cannot, you become the target of their focus and they place all the burden on you to resolve the situation at your cost.

Disregard children in their school, your work. Any cost of any type that impacts you (emotional, financial, mental, etc...)

Add to this, there was an alarm going off for one month in the lobby every night from 8:00 PM to 8:00 AM every day for an entire month. Their response, "we are waiting on a part...". Go figure that this is ok with them, again at the resident's expense.

This place is focused on shareholder return, occupation rates, bottom line revenue, and hiding reality.

The office simply never answers the phone.

If you want something, you will need to go to the office during business hours and hope you are lucky getting resolution.

We hear that there are over 30 units currently available. You wonder why people are leaving in swarms. It is a common poolside topic of conversation. Take a look at the grass next to the pool, directly in front of the office, etc.

It is horrendous.

Did we mention the bear running across the parking lot. Did people get warned about leaving food out in their cars? They are hungry. Let's see when somebody gets home one night with a bear looking for food...

Renter beware!

Go elsewhere. You will pay premium price and get a subpar product!

To Whom it May Concern,

Good Evening, My name is Natasha A Rudish. I am writing to formally request leasing assistance and to bring to your attention a matter regarding the conduct of one of your employees.

Unfortunately, I have encountered behavior that I believe is not in alignment with GreyStar standards for professionalism and customer service, which has greatly impacted my experience as a resident.

Leasing Request:

As a resident with a spine injury that severely limits my mobility and causes excruciating pain, I am seeking accommodations within the leasing process to ensure my ability to meet housing needs without undue physical strain. Any assistance or considerations you can provide in this regard, such as virtual options for lease renewals or other accessibility measures, would be greatly appreciated. My medical condition makes physical attendance for certain leasing procedures extremely difficult, and I would like to ensure that this is taken into account moving forward.

Report of Employee Conduct:

During recent interactions with your staff, I encountered an employee whose behavior was both disrespectful and dismissive. I am disappointed to report that this individual demonstrated a lack of professionalism in the following ways:

Disrespectful Tone: The employee spoke in a condescending manner during our conversations, which I found highly inappropriate and unprofessional.

Lack of Customer Service: Instead of addressing my concerns in a timely and courteous manner, the employee seemed uninterested in resolving the issues I raised, further complicating an already stressful situation for me.

As someone managing a painful and limiting physical condition, I rely heavily on clear, respectful communication from management, and this behavior has made it more challenging for me to address my housing needs.

It is my sincere hope that this matter can be investigated and that steps will be taken to ensure that future interactions with your staff meet the high standards of customer service that GreyStar is known for.

I appreciate your attention to both my leasing request and this report of employee misconduct. I look forward to your prompt response and resolution of these matters.

Sincerely,

Natasha A Ridosh

(925) 430-****

nridosh10171@***l,com

I am writing to formally address an issue I encountered regarding my recent lease at Westone Apartments in Durham. I lived in the apartment for six months while my home was being built, and upon leaving, I agreed to pay two months' worth of fees.

I fulfilled that agreement and moved into my new home.

However, three months after moving out, I received an unexpected call from a Greystar representative. The person was extremely rude and demanded that I pay for a full year of rent because I allegedly missed one months payment.

While I am willing to resolve the issue and pay for the missed month, I do not agree to being charged for an entire year, as this was never part of our agreement.

During the call, I attempted to discuss the matter and offer payment for the missed month, but the representative refused to accept it and then abruptly hung up on me.

I kindly ask for a resolution to this situation and request a detailed explanation of the charges. I am prepared to settle any legitimate outstanding amounts but will not agree to paying for an additional year that I did not authorize.

I rented a 2-bedroom apartment which is, in fact, one bedroom with an extra door added to the living room to make it appear like 2 bedrooms. I was in a rush when renting and didn't pay close attention to the fact that the second bedroom doesn't have a window.

Now that the city has ordered them to remove the extra door, Greystar is not willing to offer me a fair deal. The management is very poor and unprofessional, which makes it difficult to have a reasonable conversation with them. Lucine Proctor, SF regional manager, offered to move me to another unit that doesn't have this issue and then withdrew her offer 2 hours later.

Very rude of them. Additionally, the complex has many other management issues such as trash everywhere and a broken elevator every other day.

I am a disabled woman with a minor child. I was supposed to be out of where I'm currently living with my child weeks ago.

An untrained lady stated that they accept housing choice vouchers (section). However, a day later, when the manager assisted me in completing my application, she stated they would not be able to accept my voucher. She reversed what was previously stated, saying it'll take about a week. Lies!

They aim to get you tangled in their web of nonsense! My situation is very much an emergency! They stated all situations are handled the same, and I have to wait 30-45 days for a paper check.

They refused to give me anyone's information. Every number I called for days went unanswered, and they won't give me emails.

The property manager Marjorie is stealing my money...my balance went in her bank account tjats the only way to explain where my money is after paying every bill every month she sent me a balance back til February and it's may she stole all my money...this company steals from black people...thank god for all my receipts this company just made me rich all because they can't do their jobs correctly or at all...the manager gave me every reason to sue and win. Thank you I work with judges they are rich and you just made me rich by not knowing your job title.

Thank you. Then again she playing with my credit this company needs to be sued immediately.