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Junior Reviewer

SUN RIVER VILLAGE, ST. PETERS MO - OVERCHARGES/FEES/FALSE ADVERTISING

Greystar - SUN RIVER VILLAGE, ST. PETERS MO - OVERCHARGES/FEES/FALSE ADVERTISING
Greystar - SUN RIVER VILLAGE, ST. PETERS MO - OVERCHARGES/FEES/FALSE ADVERTISING
Greystar - SUN RIVER VILLAGE, ST. PETERS MO - OVERCHARGES/FEES/FALSE ADVERTISING
Greystar - SUN RIVER VILLAGE, ST. PETERS MO - OVERCHARGES/FEES/FALSE ADVERTISING
Greystar - SUN RIVER VILLAGE, ST. PETERS MO - OVERCHARGES/FEES/FALSE ADVERTISING
Greystar - SUN RIVER VILLAGE, ST. PETERS MO - OVERCHARGES/FEES/FALSE ADVERTISING
I rented via web moving from CA to MO. Online photos of units and community look amazing. Not so - the apartment was a dump for over $1500 in a St. Louis suburb. After turning in keys and notifying office of my departure, no final statement received. Now, Sun River has sent this to a collections agency. Information on statement is incorrect, with incorrect move out date, incorrect date of notice, a $100 late fee and fee of $15 Rent Protect Lease Violation Fee (no idea what this is for).

User's recommendation: SEE YOUR UNIT IN PERSON BEFORE SIGNING.

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ID
#2969805 Review #2969805 is a subjective opinion of poster.
Location
Saint Peters, Missouri
Loss
$331
Preferred solution
Price reduction

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New Reviewer

Haven’t received my security deposit yet

Been 4 months , no communication, no security deposit returned and it is impossible to get anybody to respond . This is going all the way if this does not get resolved.
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ID
#3784668 Review #3784668 is a subjective opinion of poster.
Location
Duluth, Georgia
Loss
$2500
Preferred solution
Let the company propose a solution

Need for closure

I do not know why they have not deposited the check for rent. Could they be actually feeling sympathy for us on the loss of our son in December? We were told we would have to pay January February and March rent? We need closure. If they are not going to cash it we need to know so we can finish the probate.
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ID
#3725521 Review #3725521 is a subjective opinion of poster.
Location
Rutherfordton, North Carolina

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New Reviewer

Everleigh has false advertising, I was told there would be a restaurant and full bar over 1 year ago Who is taking care of the pool when No chemicals have been put in, advertised as 55 active NOT

It should Not be the residents to tell No management that No chemicals have been put in pool Dogs the smell is terrible where accidents happen not cleaned. No maintenance to speak of Now Many people are fear of dogs They continue to advertise False advertising Why tell residents false things! 55 Active Community Not ready nursing home, ambulance comes 3 week People make this place lets not lose more

User's recommendation: You need to speak to a few residents, false advertising, nice people who live here.

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ID
#3720788 Review #3720788 is a subjective opinion of poster.
Location
Barnstable Town, Massachusetts
Pros
  • Area where it is
Cons
  • Total ignorance of upper management
Preferred solution
Let the company propose a solution
New Reviewer

30 day vacancy from Overture for Mental Health Disability

During my 4 years residency I was discriminated against at Overture Crabtree because I had mental health disabilities which manifested itself in outbursts which was not understood by prior management. I notified Landlord Tenant Commission from the start of my residency because of being hassled re: my service dog and was verbally abused, the physically abused. I was eventually legally given a 30 day vacancy.

User's recommendation: Persons with mental health disabilities in the Overture Crabtree are discriminated against.

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ID
#3719469 Review #3719469 is a subjective opinion of poster.
Location
Raleigh, North Carolina
Pros
  • People my age
Cons
  • Poor management

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New Reviewer

Bad company to work for or rent from

Greystar is the worst company to work for. i worked for them for almost two years before i was fired for expressing my concerns about a fellow employee who was under investigation for thefts on the property i worked for.. i was also told i was going to get said...
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ID
#3672203 Review #3672203 is a subjective opinion of poster.
Location
Houston, Texas
Preferred solution
Apology

Unbelievable experience

Needed temporary housing for 3 months while looking around in a new area for a permanent option, so signed a lease for that length of time...gave 30 day written notice and they suddenly say they need 90 day notice on a 3 month lease...never heard of such a clause...so then they bill me for $3000 and keep my deposit...mind blown..
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ID
#3641793 Review #3641793 is a subjective opinion of poster.
Location
Highland, Indiana

Poor management and business tactics

1. Looked at an apartment, put money down on certain apartment, then was lied to by calling me and saying other apartment was rented to another after I already did online deposit. 2. Lied to about new apartment would be the same and it was far from it. 3. Had to argue...
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ID
#3557095 Review #3557095 is a subjective opinion of poster.
Location
Marlborough, Massachusetts
New Reviewer

Management complaints

Greystar - Management complaints
I had originally moved into this complex with a friend of mine and our agreement to live together did not work out so the complex said that they could put me into a different unit on my own and help me with the initial fees for moving in and such since I had already...
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ID
#3517101 Review #3517101 is a subjective opinion of poster.
Location
Gainesville, Florida
Preferred solution
Apology
New Reviewer

Horrible company & management

Update by user Apr 13, 2022

Never rent here!!

Original review posted by user Apr 13, 2022
The office is full of liars. The staff is incredibly lazy & rude. They refuse to complete necessary repairs to my apartment, although they raised my rent $200 since taking over my complex. They also continue to violate ADA federal regulations, despite complaints made directly to the office regarding my disability. I have contacted city officials, as no response or resolution has been made.

User's recommendation: Never rent from Greysyar.

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ID
#3483303 Review #3483303 is a subjective opinion of poster.
Pros
  • Greystar has zero respect for their customers
Cons
  • Incompetence of billing staff
  • Worse place to live
  • Additional charges for bogus reasons
Loss
$2500
Preferred solution
All of the above!!

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New Reviewer

Advance Notice of End of Lease termination

When I called and pressed 1 for residents it hung me up automatically why I have no clue can anyone shed some light in this. Has this happened to anyone else?? Also has anyone ever received an Advance End of Lease Termination? How can I argue this notice! Thank you, MH
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ID
#3461619 Review #3461619 is a subjective opinion of poster.
Location
Allen, Texas
Preferred solution
To be able to renew my lease

Because I'm really pissed off

It's about lack of service around these apartments the managers don't know how to manage these apartments. They need to go back to where they done their classes for management cuz they sure don't know what they're doing. I asked for someone to come and check my heater thermostat and the lady in the office tell me that she doesn't think it's an emergency but I'm freezing my *** off how did she figure? Cuz she sitting in the office warm that's why.

User's recommendation: If you can help it don't move in any of these apartment complexes.

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ID
#3455433 Review #3455433 is a subjective opinion of poster.
Location
Austin, Texas
New Reviewer

Reason for my review is because I am pissed off

I call this morning and spoke to the woman in the office. I told her that my heater was not working and in other words she told me oh well. She didn't come out and say it but she may as well have. She told me that she would put in a service request and that it might...
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ID
#3455415 Review #3455415 is a subjective opinion of poster.
Location
Austin, Texas
Preferred solution
I would like to get my heater on

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New Reviewer

Horrible Experience

This place is the absolute worst - if you're in the market to lease a property and it's being managed by Greystar run far away as fast as you can. I moved out of my apartment on January 15, 2022 and received an email from accounts receivable stating that I owe them...
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ID
#3442184 Review #3442184 is a subjective opinion of poster.
Location
Fort Worth, Texas
Cons
  • Front office staff is really rude
  • Incompetent management team
  • Customer service maintenance
Loss
$350
Preferred solution
Apology
New Reviewer

Poor Company Management

I know people that have worked for this company over the years. There is always talk of the people that manage the properties being very picky about the way the apartments look to the point of waiting until they get the one model apartment to the persons specific...
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ID
#3432215 Review #3432215 is a subjective opinion of poster.
Location
Austin, Texas
Cons
  • Poor company management
  • Discrimination
  • Upkeep shortcuts

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New Reviewer

Management Has No Concern About The Residents

I do not live in the Liberty Pointe Apartments in Bethel Park but my elderly aunt has lived there for approx. 7 years. Greystar is the third company to own this property since she has lived there. They recently raised her rent $65/month. We both felt that was an...
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ID
#3420677 Review #3420677 is a subjective opinion of poster.
Location
Bethel Park, Pennsylvania
Pros
  • Location of property
  • Location
Cons
  • Total ignorance of upper management
Preferred solution
Price reduction

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