Greystar Reviews

In May 2026, I discovered rodent droppings throughout my apartment at Harlowe in euless Texas & immediately reported the issue. Multiple pest-control treatments & follow-ups were required, and I documented continued activity after treatments, including fresh droppings & a live rodent.

The issue remained under treatment and monitoring for more than a month before management informed me the vendor found no evidence of current rodent activity. Because of health concerns, my family stopped residing there while the issue was addressed. In June, I reported a roof leak that caused visible interior ceiling damage. Contractors came to the property, but more than two months later, the damage was still present when I surrendered the apartment.

Management offered penalty-free early termination only if I signed a release agreement containing language representing that I had reviewed it with legal counsel. Because of that & concerns about several provisions, I obtained legal advice. My attorney advised me not to sign it as written because he considered it one-sided, believed it did not adequately protect my interests, & advised I would be giving up rights. I did not reject an agreement.

My attorney contacted Greystar & the property owner seeking revisions & a fair resolution. According to my attorney's office, Greystar did not respond. Management also told me in writing that if I did not sign the release, my lease would remain in effect & early termination would be subject to standard terms & fees. I filed a BBB complaint seeking resolution.

Greystar repeatedly stated that its legal counsel was involved & requested communications proceed through counsel. However, I was never advised that Greystar's counsel contacted my attorney to negotiate a resolution. With no agreement reached, I followed the standard early-termination process, requiring 60 days' notice and an additional termination charge. I continued paying rent during July & August though my family was no longer residing there.

After I surrendered possession, Greystar posted a $3,542 Lease Cancellation/Termination charge to my account. I made repeated efforts to resolve this matter while meeting my obligations.

I reported the problems, cooperated with treatments and repairs, documented the conditions, obtained legal counsel, continued paying rent, & attempted to negotiate a resolution. Despite Greystar stating that its legal counsel was involved, I was never informed that its counsel contacted my attorney to discuss a resolution.

To Whom It May Concern,

I am reaching out regarding my lease and to address a serious safety concern and would appreciate guidance on the appropriate person to speak with.

I previously reported inappropriate behavior from a maintenance employee, Tommy, in early August 2024. Prior to that report, he had made multiple comments about my appearance and asked personal questions.

On August 6, 2024, he stated that he hoped I did not mind him always staring at me and asked to buy me a bottle of wine, which prompted me to contact the leasing office.

Around September 10, 2024, Tommy approached me directly to apologize, indicating that he had been made aware of my complaint. I would have preferred the situation be handled more discreetly in order to prevent a potentially dangerous confrontation. Three days later, on September 13, 2024, he was assigned to follow up on a dishwasher work order originally submitted in August. During that visit, he stood in front of my door, effectively cornering me, and again apologized, stating he just likes talking to me as a friend.

This interaction felt inappropriate and intimidating.

Following these incidents, I avoided submitting maintenance requests until May 2025, instead my dad and I began to address my maintenance issues, despite maintenance being included in my lease. Maintenance orders from this point on were planned specifically around my vacations so I would be home.

Summer of 2025 the behavior escalated:

On July 26, 2025, at a leasing office-hosted pool event, I noticed Tommy present and staring at my friends and I. On September 4, 2025, he made a comment that he cant stop thinking about my body in a bathing suit since July. The rest of the year was filled with passing remarks like best body on the property, etc.

This has made me EXTREMELY uncomfortable.

On January 5, 2026, he asked me for a New Years hug, which I felt pressured to oblige, and followed it with a comment that I was so damn sexy.

In early 2026, I began noticing a pattern of him appearing near my apartment almost daily around 1:00 PM, which is when I return home for lunch to let my dog out. He has since referenced this routine directly, indicating that he is aware of my schedule.

Additional incidents include:

March 4, 2026: He told me I was looking prettier and prettier every day.

A few days later: He asked if I was single.

March 30, 2026: He asked to take me to lunch; I told him I have a girlfriend.

April 1, 2026: He followed up by asking if my girlfriend would allow me to go out with him.

This pattern of behavior is escalating and has made me feel unsafe, particularly given that he may have access to my apartment. I am frequently on edge when entering or leaving my home, and I do not feel comfortable utilizing maintenance services as a result. I have many unresolved maintenance requests that I have been living with in order to avoid another uncomfortable encounter.

Because of this, I have decided to terminate my lease.

Currently, my lease ends on June 24th and my new lease will begin the same day. Unfortunately, I no longer feel safe in this environment, but I would hate for another young girl to have her complaints ignored and something terrible to happen.

Please be advised I am requesting my full security deposit back in addition to $335 that I paid to apply to a new apartment. This is extremely inconvenient for me and I hate leaving, but with my previous report being totally ignored, I cant trust that my safety will be taken seriously this time around. Plain and simple, this is sexual harassment, which is illegal under the Fair Housing Act.

Not only were you made aware of the issue, you sent him back to my apartment time and time again after I specifically asked for anyone else. No one ever followed up with me, no one ever apologized for the ordeal, if anything, the report further jeopardized my safety when Tommy was notified exactly what was reported and who reported it.

Please let me know who I need to speak to in order to make this transition as easy as possible. I appreciate your discretion and promptness in addressing this matter so we can avoid involving the Department of Housing and Urban Development/ attorneys.

I am writing to formally report and escalate a serious and hazardous issue that occurred in my apartment on the night of 4/28/2026.

Last night, water began leaking from the ceiling directly onto the water heater, firem alarm and the A/c vent, creating a potentially dangerous situation. In addition, I observed water leaking from an electrical switch box, which poses a significant safety risk, including the possibility of electrical short circuits or fire.

Shortly after, the fire alarm started beeping.

Given these safety concerns, I immediately contacted the emergency maintenance line multiple times; however, I did not receive any response throughout the night.

This situation caused significant concern for my familys safety and disrupted our ability to stay comfortably in the apartment. Unfortunately, this incident also occurred on my childs birthday, making the situation even more stressful and distressing for our family.

I have attached photos and videos documenting the ceiling leak, water heater exposure, electrical switch box issue, and fire alarm concern for your reference.

The lack of response from emergency maintenance during what was clearly a critical and hazardous situation is unacceptable.

I saw you were able to reply to my public Google review but not my email! I wanted to reply- when we spoke June 15th my letter to terminate my lease had been turned in already BECAUSE no one ever responded to me in the leasing office.

Its not my fault that no one ever reported Tommy to corporate when I initially reported him back in 2024. Its not my problem that there was a management change in those few years between complaints. Your sincere regret unfortunately is not enough. Its disgusting honestly the ordeal I have just been through because of your employees.

In the 9 days I lived in the apartment since our phone call, obviously I didnt report anything to you because he had direct instructions not to speak to me. That doesnt really make up for the years that I spent uncomfortable even taking my dog outside. Telling me that he wont have any further contact with me doesnt really do anything for me. Where are the consequences??

What about other girls in that complex who are afraid to report this behavior BECAUSE he is the maintenance man and the apartments are dilapidated and they frequently need maintenance. What happens when he enters another girls apartment to rape and murder her like a maintenance man did in Miami, Florida. You say in your Google comment that you take allegations like this very seriously, well clearly you do not. I was literally forced to relocate because of your employees and then I STILL see him around the premises in the week leading up to my move AFTER our conversation How does this individual have a job still???

The stress this has caused me alone is unacceptable, let alone the thousands of dollars I just spent to get away from your property. What happened to me was illegal Im not sure how you guys are having trouble understanding that. Do I need to link the Fair Housing Act of 1968 so you can read it yourself?? I reported misconduct, it was ignored, the behavior escalated.

I reported again, it was ignored, so I took it upon myself to contact corporate. And you spent 2 minutes on the phone with me saying you will talk with him that day. Never heard from anyone after that Where is the follow up? Since Greystar and Aventura are incapable of taking action, you have been reported to the DOJ for sexual harassment.

Hopefully, an investigation will bring you people to your senses.

Per my last email, you can go ahead and forward my security deposit along with the other fees incurred due to YOUR negligence to my new address, my permanent address, or digitally. Let me know if you need that information again.

Do not move to Polaris Junction in Colorado Springs.

This has been one of the most frustrating and disappointing rental experiences I have had. The property presents itself as polished, modern, and well-managed, but once you are actually living here and need management to handle a real problem, the image falls apart fast.

The noise issues have been constant and disruptive.

We have dealt with repeated loud stomping, running, jumping, heavy items being dropped, and scraping or dragging sounds from the unit above us. These are not brief, occasional sounds. They often continue for long stretches and interfere with our ability to rest or peacefully use the apartment we pay for. They even continue in the middle of the night.

Managements response has been unacceptable.

Instead of taking ownership, enforcing reasonable standards, or offering a meaningful solution, their position has essentially been: we are not responsible, and if you do not like it, you can leave. But even that option is only on their preferred timeline. Leave when they say, or face fees. That is not customer service.

That is a company protecting itself while leaving residents trapped with the problem.

The package situation is also absurd. We paid for a Concierge Service, yet packages are often left sitting on the floor of the mail room where anyone can grab them. Calling that a concierge service is almost insulting. It feels like paying for a service that barely exists.

The biggest issue with Polaris Junction is the lack of accountability.

Management minimizes problems, hides behind lease language, and shifts the burden back onto residents. The building may look nice, but the actual resident experience has been miserable when something goes wrong.

I would strongly caution anyone against renting here.

The photos, amenities, and leasing pitch are not worth much when management responds to legitimate resident concerns with indifference, excuses, and fee threats. Based on my experience, Polaris Junction and Greystar have shown exactly the kind of apartment management people should avoid.

I moved out of Hamilton Ridge (a Greystar-managed property) about two months ago, and my experience since has been extremely frustrating. My rent was set up on automatic payments, which caused me to overpay my prorated final month by about $208.

Because of this, instead of me owing money for the last utility bill, Greystar actually owes me; a fact confirmed directly with Hamilton Ridge.

Despite that, I received an email claiming I owe $85. To make matters worse, Ive now received notices from Jetty/Rhino saying they paid Greystar $85 on my behalf and that I now owe them.. with warnings it could be sent to collections if I dont pay. This is not only inaccurate but alarming, since I am still waiting for Greystar to return the $163 they owe me.

I have been trying for weeks to get this resolved.

Greystar assigned me to a Customer Care specialist who has never contacted me back. Ive sent multiple emails, left voicemails on the receivables line, and Ive heard absolutely nothing back.

Still, no one has responded or taken responsibility.

At this point, I am out $163 that Greystar owes me and facing the stress of a completely invalid $85 charge being pushed to collections. This lack of communication and accountability is unacceptable.

I moved out of Hamilton Ridge (a Greystar-managed property) about two months ago, and my experience since has been extremely frustrating. My rent was set up on automatic payments, which caused me to overpay my prorated final month by about $163.

Because of this, instead of me owing money for the last utility bill, Greystar actually owes me; a fact confirmed directly with Hamilton Ridge.

Despite that, I keep receiving emails claiming I owe $85. To make matters worse, Ive now received notices from Jetty/Rhino saying they paid Greystar $85 on my behalf and that I now owe them.. with warnings it could be sent to collections if I dont pay. This is not only inaccurate but alarming, since I am still waiting for Greystar to return the $163 they owe me.

I have been trying for weeks to get this resolved.

Greystar assigned me to a Customer Care specialist who has never contacted me back. Ive sent multiple emails, left voicemails on the receivables line, and Ive heard absolutely nothing back.

Still, no one has responded or taken responsibility.

At this point, I am out $163 that Greystar owes me and facing the stress of a completely invalid $163 charge being pushed to collections. This lack of communication and accountability is unacceptable.

I hope you're doing well. My name is Jonathan Everett, former resident of Alta Purl (Apt 416).

I am reaching out directly because I have been unable to get any resolution regarding my move-out charges, and the lack of responsiveness has been extremely frustrating. I have been communicating with Dahnai Stiff in Accounts Receivable, but she has been completely unresponsive. I have emailed, left multiple voicemails, and called the customer service number without receiving a return call or any explanation of how these charges were determined. What makes this even more disappointing is that Greystar's mission is: To enrich the lives we touch by doing things the right way.

Right now, I do not feel that my experience reflects this mission. Instead of feeling enriched, I feel unheard and ignored. It is honestly hurtful to be charged for fees I do not understand, especially during the holiday season when I am trying to save and manage my finances responsibly. All I'm asking for is a clear conversation and transparency.

I was billed for what appear to be extremely minor damages, and I simply want: A detailed, itemized explanation of each charge, and The opportunity to speak with someone who can review or negotiate the amount if appropriate. It should not require weeks of unanswered calls and emails to get someone to speak with me. I am hopeful that by contacting you directly, we can find a fair and reasonable resolution. I can be reached anytime at 910-580-****, and I would truly appreciate a conversation with someone who can assist.

Thank you for your time, and I look forward to hearing from your team soon. Best regards, Jonathan Everett Former Resident Alta Purl, Apt 416 Phone: 910-580-****