Greystar - Missing deposit
The time we rented here was a disaster. In one year our refrigerator and washser and dryer broke and had to be replaced.
Our toilet leaked all over the bathroom floor and it took them over one week to be replaced (toilet and new floors). Best part is, still haven't received our security deposit and it's well past the mandatory 21 days here in California. Trying to get a hold of the management office or corporate office is near impossible. Our particular building made us write down a forwarding address (which is strange considering it's 2017 and computers exist) and the office said they sent it to the wrong address.
Our money is nowhere to be found and nobody will reach out to us. This company is a major scam.
Reason of review: Poor customer service.
Monetary Loss: $2000.
Preferred solution: Full refund.
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Comments
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Greystar (Montiavo at Bradley CA) is not in the housing business. They are in the remodeling business.
When you move out (after 6 months or 5 years) you pay for complete paint, carpet replacement, patio wash, full interior clean. NOTE: we paid the lady who cleans the apartments and they still charged us for cleaning. They always charge to replace carpet -- even provide a questionable receipt -- but in our case they only cleaned the carpets.
Such bad business my company stopped using them for corporate housing. Sister company will do the same.