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2.3

I moved into a community shortly after Greystar acquired it, just a few weeks, actually. Since I have moved in, the quality of service and livability of this apartment complex has steadily degraded. For instance, my community has valet trash service. The charge for this service was suddenly increased without notice and when I called to ask about it, the staff of my community did not have any response besides that they think they sent out a notice (they did not).

In March, the pool, clubhouse, and other recreation areas of the community were closed for renovations. I am told that these renovations should be completed before the end of July. We received little notice of these upcoming changes and the only accommodation we were offered for the loss of our pool, grills, game room, fitness center, and clubhouse were the use of the pool at a sister community 7 miles away and a "special deal" for an expensive gym membership. While these renovations are being completed, the leasing office has moved into an empty apartment and has stopped completing basic tasks, such as notifying residents of packages and following up on maintenance requests.

Recently, I have had an issue with one of the toilets in my apartment. It has been running intermittently for nearly 3 weeks because the water leaks from the tank into the bowl, causing the tank to have to fill. While not an emergency, this is a nuisance. I submitted my first maintenance request (via our online resident portal) for the issue on May 18. It took 8 days and several phone calls for someone to even come look at it. They adjusted a valve and went on their merry way. This did not solve the problem, as I discovered in the middle of the night, when my toilet tank started filling of its own volition. I submitted another service request (this time by calling) on May 31, specifically asking for the flapper in the tank to be replaced. After calling several times, again, I came home to a note from the maintenance staff saying that it's a high-efficiency toilet with a flapper designed to save water. I'm not sure how it saves water, but I did an experiment of my own which clearly shows the water leaks out of the tank. I have submitted another service request (now on day 18 of phantom flushing) and followed up via phone. I have been told that my issue is not a priority and that the management staff has no control over when maintenance addresses things.

In the meantime, there are currently 74 days left on my lease. My understanding is that Greystar gives residents their renewal offers 90 days before the end of the lease. This is in order to give residents ample time to decide whether or not they will renew. Residents are required to give 60 days notice of move out. At 74 days, I am uncomfortably close to that 60-day mark and can only assume that Greystar does not plan to renew my lease.

I would never recommend this property to anyone I like even a little bit.

Reason of review: Poor customer service.

Monetary Loss: $1200.

Location: Atlanta, Georgia

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Guest

Everything with them sucks, unless you say " escrow" . We went 3 weeks with no AC with heat advisories out.

And they did not offer a window or floor unit either. We also went 1 full weekend without heat in the winter!

Guest

Not sure whom pays the water bill, but that will make the water bill outrageous. Thenwater company tells people to put cool aid into the nack tank and if you see it in the bowl without flushing, means there is a leak....

curious. .did they renuw your lease??

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