They stole my money. I made a complaint to the BBB, they just BS'd their way out of it.
So when they screw you (not if), they will just dodge the BBB complaint. Google them. They have HORRIBLE reviews for a reason-many reasons. This seems to be their game- you put a deposit down, they don't refund it if you 'don't qualify' for their apartment.
Then, they run the place into the ground and leave town. Fun stuff. I hope they get the payback they deserve. Do not rent from here, even if you have no other option.
You will regret it. I'm confused as to how they're still in business, but it will come back to get them.
Product or Service Mentioned: Greystar Apartment Rental.
Reason of review: Poor customer service.
Monetary Loss: $199.
Preferred solution: Full refund.
I didn't like: Hard to contact, Insensitivity, Poor customer service, Taking advantage of people, Theft.