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Summary of Greystar Customer Service Calls

93 TOTAL CALLS
96% SUCCESSFUL CONNECTIONS
01:44 AVG CALL DURATION
1% ISSUES RESOLVED

Customers Contact Greystar to Ask about:

Payments and Charges:

  • “Repayment”
  • “I need a legitimate handicap parking spot in front of my house. I have been asking for 2 years and the location ( 6 forks station apts,) Bill needs your permission to do so. I am only able to walk short distances so it is imperative that I get this”
  • “Pay bill”

Refund:

  • “Refund deposit”
  • “Refund of deposit”

Account:

  • “Log in isn’t working for my application process”
  • “Account locked”
  • “Can’t take the assessment on my will not reset my password”

Return/ Replace:

  • “Promised repairs/replacements not honored”
  • “To change address for w2”

Staff:

  • “Unprofessional property manager”

Employment:

  • “Employment questions”
  • “Trying to complete task's for employment at college glen apts Lacey wa.”

Activation/ Cancellation:

  • “Renewal issue”

Request for Information:

  • “Residential question”

Other:

  • “I want my money back”
  • “Unfair parking and privilegedparking”
  • “Human resources”

Greystar Rating Stats

1.6 out of 5 stars
based on 291 reviews
See all 609 reviews

Rating stats

  1. 174 reviews
  2. 71 reviews
  3. 32 reviews
  4. 4 reviews
  5. 10 reviews

About Greystar

Top 5 Likes about Greystar

Property location, Location, Community size, Area where it is, Apartment

Top 5 Dislikes about Greystar

Management, Poor customer service, Lack of concern, Condition of the property, Insensitivity

Top 5 Related Companies

Chapter Living, Ravenswood Terrace Apartments, Prodigy Living

Summary

Greystar specializes in multifamily real estate solutions. The company was founded by Bob Faith in 1993. Its headquarters is based in Charleston, South Carolina, United States. Greystar serves property owners, individuals, businesses, and investors. Property management, investment management, development, and construction services are available in the United States, Europe, and Latin America. There is an online tool to search an apartment to live on the company website. Customers can use US and international listings. The company provides first consultation free of charge. Greystar participates in Green Living programs to reduce waste, use recycled products, support carpooling, and use alternative transportation. The company accepts credit cards.

Greystar reviews and complaints

Greystar is ranked 188 out of 1738 in Real Estate category

Area Served

USA

Payment Methods

VISA

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Greystar Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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