Contact Greystar Customer Service
Greystar Phone Numbers and Emails
Toll-Free Number:
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(888) 493-6938Vendors
Customer Service:
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(505) 908-9311ALBUQUERQUE, New Mexico
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(404) 334-3125ATLANTA, Georgia
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(512) 474-2664Austin
Greystar Emails:
How to Contact Greystar?
Most Popular Number:
| Total calls: 287 | Issues resolved: 2 | Last call: Dec 2, 2024 |
Greystar Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Greystar Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Greystar is 8884936938. 34% of consumers used this number to address their issues and concerns.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Greystar may ask you for the following information to identify you as a customer: first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Greystar Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Greystar is 8884936938. 34% of consumers used this number to address their issues and concerns.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Greystar may ask you for the following information to identify you as a customer: first and last name.
People call Greystar mainly because of product/ service, request for information, payments and charges.
3% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact Greystar is digitalmarketing@greystar.com. 56% of customers use this email address to address their issues and concerns.
Contact Information
Greystar Website:
Greystar Help Center:
Corporate Office Address:
Other Info (opening hours):
Additional Contact Numbers:
Internship Program: 1.843.7142 ext. 735
Locations:
BARCELONA
Vía Augusta 21-23, 2º.
Barcelona, 8006 Spain
MADRID
3rd Floor, 163 Paseo de la Castellana
Madrid, 28046 Spain
MEXICO CITY
Río Lerma 232 Piso 23
Ciudad de México, C.P.
Col. Cuauhtémoc, 06500 Mexico
SANTIAGO
Av. Apoquindo 5950
Las Condes, Santiago Chile
LONDON
15 Finsbury Circus House
London, EC2M 7EB
FRANKFURT
Greystar Germany GmbH,
Grosse Gallusstrasse 16-18
Frankfurt, 60311 Deutschland
DUBLIN
2 Dublin Landings
North Wall Quay, North Dock
Dublin, D01 V4A3 Ireland
Netherlands
THE HAGUE
New Babylon Gardens (11th Floor),
Anna van Buerenplein 48,
2595 DA, The Hague
The Netherlands
SINGAPORE
138 Market Street
Level 24-01, CapitaGreen
Singapore, 048946 Singapore
PARIS
54 Avenue Hoche
Paris, 75008 France
Greystar Customer Service Reviews
To Whom it May Concern,
Good Evening, My name is Natasha A Rudish. I am writing to formally request leasing assistance and to bring to your attention a matter regarding the conduct of one of your employees.
Unfortunately, I have encountered behavior that I believe is not in alignment with GreyStar standards for professionalism and customer service, which has greatly impacted my experience as a resident.
Leasing Request:
As a resident with a spine injury that severely limits my mobility and causes excruciating pain, I am seeking accommodations within the leasing process to ensure my ability to meet housing needs without undue physical strain. Any assistance or considerations you can provide in this regard, such as virtual options for lease renewals or other accessibility measures, would be greatly appreciated. My medical condition makes physical attendance for certain leasing procedures extremely difficult, and I would like to ensure that this is taken into account moving forward.
Report of Employee Conduct:
During recent interactions with your staff, I encountered an employee whose behavior was both disrespectful and dismissive. I am disappointed to report that this individual demonstrated a lack of professionalism in the following ways:
Disrespectful Tone: The employee spoke in a condescending manner during our conversations, which I found highly inappropriate and unprofessional.
Lack of Customer Service: Instead of addressing my concerns in a timely and courteous manner, the employee seemed uninterested in resolving the issues I raised, further complicating an already stressful situation for me.
As someone managing a painful and limiting physical condition, I rely heavily on clear, respectful communication from management, and this behavior has made it more challenging for me to address my housing needs.
It is my sincere hope that this matter can be investigated and that steps will be taken to ensure that future interactions with your staff meet the high standards of customer service that GreyStar is known for.
I appreciate your attention to both my leasing request and this report of employee misconduct. I look forward to your prompt response and resolution of these matters.
Sincerely,
Natasha A Ridosh
(925) 430-****
nridosh10171@***l,com
How Good is Greystar's Customer Service?
Summary of Greystar Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Greystar?
Product/ Service Question:
- “Need to file a complaint”
- “Ac broken”
- “Damaged geyser”
Payments and Charges Question:
- “Security deposit”
- “Dispute”
- “Unpaid invoices”
Request for Information Question:
- “I can't confirm my account to apply for a job in Waco Texas”
- “Upset About account”
- “General questions”
Employment Question:
- “Old employment”
- “Paycheck”
- “Payroll”
Account Question:
- “Balance”
- “Accounting department”
- “Account inquiry”
Refund Question:
- “Refund requested because we never moved it. We never signed a walk through because the place was miss represent and smelled of ver strong smoke and a dump”
- “Refund”
- “Refund deposit”
Staff Question:
- “Unprofessional property manager”
- “Report manager”
- Property manager issues
Website/ Application Question:
- “Application”
- “Because I gave them no good mutha *** a 250 dollars 50 for a application fee and 200 dollars for a holding fee to hold the apartment which the 200 is refundable and they still haven't have not sente sent me back my 200 dollars and it's been 2 mon”
- “Application and interview”
Shipping and Delivery Question:
- “I did not receive my $200 back when my application was not approved.”
- “Management is withholding package in parcel locker”
- “Never received W2 hard copy”
Return/ Replace Question:
- “Change the address”
- “Promised repairs/replacements not honored”
- “I'm an ex employee I need a copy of my tax return”
Activation/ Cancellation Question:
- “Hi, my name is Jason Puckett I am a old employee at grey star I was terminated at the ellyn crossing site , and I cannot receive my unemployment benefits because the confusion, they reported to unemployment I quit but I was terminated at stead.”
- “Renewal issue”
Cards Question:
- “My ADP card was breeched and I need my check overnight to my house address.”
Other Question:
- “I think your leasing team died”
- “Rent”
- “Something is wrong”
Compare Greystar Customer Service To
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