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Contact Greystar Customer Service

Toll-Free Number:

  • 1-800-461-9330
    SpeakUp Hotline

Choose how to contact Greystar support:

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How to Reach a Person at Greystar

Verified Contact Information

Customer Service:

  • +86 215 298 0900
    China
  • +3 318 846 9110
    France

Customer Service:

webmasterdigitalmarketing@greystar.com

Jobs/ Career:

askhr@greystar.com

Legal:

privacy@greystar.com
Privacy Inquiries

Customer Service:

  • +49 692 108 4633
    Germany
  • +8 134 530 6916
    Japan
  • +656 990 7900
    Singapore
  • +44 203 595 3333
    UK

Headquarters:

  • 1-843-579-9400

Media:

media@greystar.com

Technical Support:

webmaster@greystar.com

Greystar Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Greystar Phone Number
1 (800) 461-9330
Average Hold Time
00:02:39
Average Calls duration
1 minute
Most Popular Greystar Email Address
webmaster@greystar.com
Greystar Live Agent Availability
4% of callers successfully reach a real person
Issue Resolution Rate
Low (3% reported full resolution)
View full overview

How to Contact Greystar?

Greystar phone number is (888) 493-6938. This is a toll-free line for vendors. You can also browse the “Corporate offices” section on the “Contact Us” page to find the phone number of the specific office you need. Greystar headquarters that is located in Charleston can be reached by calling 843-579-9400.
The company also allows contacting their customer support team via “Contact Us” form on the Greystar official website.

To send an email request or inquiry to the Greystar customer service team, you need to use the “Contact Us” form. Click the “Contact” button in the upper right corner of the main page, and you will be redirected to the “Get in touch with Greystar” page. Depending on the inquiry, the company offers different contact sections for residents and suppliers/ vendors.

Greystar corporate headquarters is located in Charleston, South Carolina. Its address is 465 Meeting Street, Suite 500, Charleston, SC 29403. Greystar address list also includes Arizona, California, Colorado, the District of Columbia, Florida, Idaho, Georgia, Illinois, Nevada, Minnesota, New Jersey, New York, New Mexico, North Carolina, and many more. The company also has offices in Spain, Germany, the United Kingdom, China, Japan, Chile, and other countries. You can find contact information for each location on the “Corporate offices” page.

If you need to login to your Greystar account, you should scroll down the main page and click the “OneGreystar” button. Afterward, you will be redirected to the sign in page. The website offers several sign in options including face, fingerprint, PIN or security key. You can also use your GitHub or Skype account to login and contact Greystar customer service. Please note that sign in options differ depending on your account type. For example, signing in with GitHub is available only for personal accounts.

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Contact Information

Greystar Website:

Greystar Help Center:

Corporate Office Address:

Greystar Worldwide, LLC
465 Meeting St., Ste 500
Charleston, South Carolina 29403
United States

Why Customers Call Greystar?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 34%
  • Payments and Charges 12%
  • Product/ Service 11%
  • Request for Information 10%
  • Employment 9%
  • Account 7%
  • Refund 6%
  • Staff 5%
  • Website/ Application 2%
  • Shipping and Delivery 1%
  • Return/ Replace 1%
  • Activation/ Cancellation <1%
  • Cards <1%
  • Claims & Legal Issues <1%

Customer Inquiries & Issues

34%
  • "New hire"
  • "Apartment flooding"
  • "Urgent escalation of negligence"

Payments and Charges

12%
  • "Bill pay"
  • "Billing"
  • "Payment"

Product/ Service

11%
  • "Renters insurance"
  • "Complaint"
  • "Emergency fire alarm water leakage in Vinoy apartment Charlotte.. maintenance is not attending the call"

Request for Information

10%
  • "Ask about services offered - new at renting"
  • "Need landlord verification"
  • "Met with Tonya on Tuesday when she was at Capital Place. Discussed rent for 12-13 month lease but Assistant Manager said she is unsure about process that was discussed with Tonya"

Employment

9%
  • "Issue as an applicant for employment. Can't update profile phone number or email on account to new info"
  • "401k"
  • "Need my W-2 forms from 2024"

Account

7%
  • "Balance"
  • "Can't log into portal"
  • "Account"

Refund

6%
  • "Refund check"
  • "Refund"
  • "Refund deposit"

Staff

5%
  • "Rude assistant manager , contacting me"
  • "Talk to someone in customer service"
  • "Unprofessional property manager"

Website/ Application

2%
  • "Application"
  • "Because I gave them no good mutha *** a 250 dollars 50 for a application fee and 200 dollars for a holding fee to hold the apartment which the 200 is refundable and they still haven't have not sente sent me back my 200 dollars and it's been 2 mon"
  • "Application and interview"

Shipping and Delivery

1%
  • "Packages being held hostage"
  • "I'm calling because I haven't received my W-2"
  • "I did not receive my $200 back when my application was not approved."

Return/ Replace

1%
  • "My leasing office won't return my phone calls about my security deposit it has been 34 days since I moved out"
  • "Being forced out of my home by office bullies, they're changing leases and tricking people through contracts"
  • "Change the address"

Activation/ Cancellation

<1%
  • "Hi, my name is Jason Puckett I am a old employee at grey star I was terminated at the ellyn crossing site , and I cannot receive my unemployment benefits because the confusion, they reported to unemployment I quit but I was terminated at stead."
  • "Renewal issue"

Cards

<1%
  • "My ADP card was breeched and I need my check overnight to my house address."

Claims & Legal Issues

<1%
  • "Claim"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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