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Contact Greystar Customer Service

Greystar Phone Numbers and Emails

Toll-Free Number:

  • (888) 493-6938
    Vendors
Call customer service
Send Message

Customer Service:

  • (505) 908-9311
    ALBUQUERQUE, New Mexico
  • (404) 334-3125
    ATLANTA, Georgia
  • (512) 474-2664
    Austin
  • (512) 270-3139
    AUSTIN, Central West
  • (208) 363-6700
    BOISE, Idaho
  • (617) 274-8810
    BOSTON, Massachusetts
  • (931) 536-4001
    Brentwood, TN
  • (704) 675-7809
    Charlotte, NC
  • (312) 205-6500
    Chicago
  • (312) 548-9265
    Chicago, IL
  • (303) 647-5610
    DENVER, Colorado
  • (843) 579-9400
    Difficulty Reaching A Property
  • (954) 627-1673
    FORT LAUDERDALE, Florida
  • (713) 479-8900
    Houston
  • (713) 535-9512
    Houston, TX
  • (949) 220-0894
    IRVINE, California
  • (469) 425-2196
    Irving, TX
  • (904) 800-5030
    JACKSONVILLE, Florida
  • (702) 466-1380
    LAS VEGAS, Nevada
  • (208) 789-2568
    Meridian, ID
  • (763) 220-6305
    MINNEAPOLIS, Central North
  • (646) 374-2153
    New York, NY
  • (949) 705-0011
    Newport Beach
  • (407) 901-2995
    ORLANDO, Florida
  • (215) 309-9388
    PHILADELPHIA, PA
  • (602) 910-2752
    Phoenix, AZ
  • (971) 703-5015
    Portland, OR
  • (919) 670-5310
    RALEIGH, North Carolina
  • (530) 601-4066
    Roseville, CA
  • (385) 200-9898
    Salt Lake City, UT
  • (210) 625-5852
    San Antonio, TX
  • (858) 914-2123
    SAN DIEGO, California
  • (415) 524-0992
    SAN FRANCISCO, California
  • (206) 981-5241
    SEATTLE, Washington
  • (360) 328-7891
    SPOKANE, Washington
  • (813) 321-4819
    Tampa, Fl
  • (703) 594-8022
    WASHINGTON DC
  • (972) 444-2154
  • (312) 204-6810
  • (770) 512-4022
  • (713) 479-8901
  • (206) 838-2323
  • (509) 321-3382
  • (503) 546-5716
  • (805) 807-8759
  • (719) 243-1002
  • (512) 473-4213
  • (713) 479-8872
  • (972) 556-3721
  • (972) 444-2194
  • (312) 252-1745
  • (214) 965-6447
  • (949) 705-0010
  • (415) 489-3885
  • (949) 705-0012
  • +3 493 394 3500
    Barcelona
  • +86 215 298 0900
    China
  • +3 318 846 9110
    France
  • +49 692 108 4633
    Germany
  • +8 136 632 8830
    Japan
  • +44 203 595 3333
    LONDON
  • +3 491 159 0094
    Madrid
  • +52 556 820 3333
    MEXICO CITY
  • +52 558 852 7957
    México
  • +3 170 701 3035
    Netherlands
  • +656 679 6209
    Singapore

Greystar Emails:

Accessibility
General Info
Legal
DMCA Inquiries, Privacy Inquiries
Is this your business?

Greystar Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Greystar Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    88% phone 12% email
  • The best phone number to call Greystar is 8884936938. 40% of consumers used this number to address their issues and concerns.

  • The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.

  • Be prepared for the call as Greystar may ask you for the following information to identify you as a customer: first and last name.

View full overview ›

How to Contact Greystar?

Most Popular Number:

(888) 493-6938
Vendors
Total calls: 372 Issues resolved: 3 Last call: Nov 6, 2025

Greystar phone number is (888) 493-6938. This is a toll-free line for vendors. You can also browse the “Corporate offices” section on the “Contact Us” page to find the phone number of the specific office you need. Greystar headquarters that is located in Charleston can be reached by calling 843-579-9400.
The company also allows contacting their customer support team via “Contact Us” form on the Greystar official website.

To send an email request or inquiry to the Greystar customer service team, you need to use the “Contact Us” form. Click the “Contact” button in the upper right corner of the main page, and you will be redirected to the “Get in touch with Greystar” page. Depending on the inquiry, the company offers different contact sections for residents and suppliers/ vendors.

Greystar corporate headquarters is located in Charleston, South Carolina. Its address is 465 Meeting Street, Suite 500, Charleston, SC 29403. Greystar address list also includes Arizona, California, Colorado, the District of Columbia, Florida, Idaho, Georgia, Illinois, Nevada, Minnesota, New Jersey, New York, New Mexico, North Carolina, and many more. The company also has offices in Spain, Germany, the United Kingdom, China, Japan, Chile, and other countries. You can find contact information for each location on the “Corporate offices” page.

If you need to login to your Greystar account, you should scroll down the main page and click the “OneGreystar” button. Afterward, you will be redirected to the sign in page. The website offers several sign in options including face, fingerprint, PIN or security key. You can also use your GitHub or Skype account to login and contact Greystar customer service. Please note that sign in options differ depending on your account type. For example, signing in with GitHub is available only for personal accounts.

PissedConsumer Club

Contact Information

Greystar Website:

Greystar Help Center:

Corporate Office Address:

Greystar Worldwide, LLC
600 E. Las Colinas Blvd. Suite 2100
Irving, Texas 75039
United States

Other Info (opening hours):

Additional Contact Numbers:

Internship Program: 1.843.7142 ext. 735


Locations:

BARCELONA

Vía Augusta 21-23, 2º.

Barcelona, 8006 Spain

MADRID

3rd Floor, 163 Paseo de la Castellana

Madrid, 28046 Spain

MEXICO CITY

Río Lerma 232 Piso 23

Ciudad de México, C.P.

Col. Cuauhtémoc, 06500 Mexico

SANTIAGO

Av. Apoquindo 5950

Las Condes, Santiago Chile

LONDON

15 Finsbury Circus House

London, EC2M 7EB

FRANKFURT

Greystar Germany GmbH,

Grosse Gallusstrasse 16-18

Frankfurt, 60311 Deutschland

DUBLIN

2 Dublin Landings

North Wall Quay, North Dock

Dublin, D01 V4A3 Ireland

Netherlands

THE HAGUE

New Babylon Gardens (11th Floor),

Anna van Buerenplein 48,

2595 DA, The Hague

The Netherlands

SINGAPORE

138 Market Street

Level 24-01, CapitaGreen

Singapore, 048946 Singapore

PARIS

54 Avenue Hoche

Paris, 75008 France

More contact details

Greystar Customer Service Reviews

1.3 / 5
Bad
Pissed off renter
Horrible
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I put a security deposit at 414 n Orange St the tenten Glendale California. I change my mind resign in CA, so I called them and I told them that I've decided to move to another state.

I asked them and I gave them my address where to mail the security deposit check ,they purposely sent my security deposit check to a placed that I've not been resigned there for over 15 year and told me to called my old slumlord to have him mailed me the check.

I've called them they kept giving me the running around, put me on hold and hang the phone on my face then gave me different numbers to Called the running around my no one wants to help except excuses and the running around... Am just going to file a small claim court that's the only ways I can see that will get my security deposit check back

Sara L Asm
Need Customer Service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

It was impossible to get ahold of anyone regarding my emergency. There is no point in having a Customer Service line that no one calls you back from. I left a voicemail and it's been 2 days later with no return call.

How Good is Greystar's Customer Service?

Gary M Ftg
Gary M Ftg
Feels Disappointed | May 02, 2025

My overpayment was never resolved. I called and e-mailed them—no response.

Read full quote
Gennette Mvu
Gennette Mvu
Feels Disappointed | May 08, 2024

No call

Read full quote
Steven B Iaz
Steven B Iaz
Feels Disappointed | Jan 06, 2023

Looking for an answer for an invoicing issues with The Ivy Place at Draper in Utah. I’m a vendor teaching a yoga class there 2 times per week. The HR manger can’t provide me with the process to submit invoices for payment
Then today she fired me from being a vendor
Stating she had better things to do than to deal with this issue of me being paid
Her name is Amanda Foley she is the manager at The Ivy Place at Draper
Thanks for any help
Steven Beal

Read full quote

Summary of Greystar Customer Service Calls

930 TOTAL
CALLS
01:39 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Greystar?

Product/ Service Question:

  • “Complaint”
  • “Can’t figure out invoicing system”
  • “Possible fake email from your management”

Payments and Charges Question:

  • “Pay bill”
  • “I would like to pay the unpaid rent, where can I pay”
  • Security deposit

Request for Information Question:

  • “Rental verification”
  • “Lack of response from management”
  • “Check on an application”

Employment Question:

  • “Need my W-2 forms from 2024”
  • “W-2”
  • “I need my w-2”

Account Question:

  • “I am at a non smoking apartment over 55 snd we all had to sign on lease the no smoking. The apt sbove her used 2 oxygen tanks for breathing. i’m afraid we’re going to blow up if she falls asleep with cigarette. i have gone to office multiple time”
  • “I tried to set up account with your company but it is lock”
  • “Locked out”

Refund Question:

  • “I need my refund from my security deposit . I decided not to get the apartment and want my refund and it’s taking longer then expected to hear from somebody about it”
  • “Refund”
  • “Refunded Check”

Staff Question:

  • “Talk to someone in customer service”
  • “Unprofessional property manager”
  • “Report manager”

Website/ Application Question:

  • “Application”
  • “Because I gave them no good mutha *** a 250 dollars 50 for a application fee and 200 dollars for a holding fee to hold the apartment which the 200 is refundable and they still haven't have not sente sent me back my 200 dollars and it's been 2 mon”
  • “Application and interview”

Shipping and Delivery Question:

  • “Packages being held hostage”
  • “I'm calling because I haven't received my W-2”
  • “I did not receive my $200 back when my application was not approved.”

Return/ Replace Question:

  • “My leasing office won’t return my phone calls about my security deposit it has been 34 days since I moved out”
  • “Being forced out of my home by office bullies, they're changing leases and tricking people through contracts”
  • “Change the address”

Activation/ Cancellation Question:

  • “Hi, my name is Jason Puckett I am a old employee at grey star I was terminated at the ellyn crossing site , and I cannot receive my unemployment benefits because the confusion, they reported to unemployment I quit but I was terminated at stead.”
  • “Renewal issue”

Cards Question:

  • “My ADP card was breeched and I need my check overnight to my house address.”

Other Question:

  • “Trouble with paying rent online and trying to use moneygram”
  • “Property management”
  • “Report an issue with Rep @ Boca Coty walk”

Compare Greystar Customer Service To

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