100 views
Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
2 comments

On August 31th My husband and I went to Elan Maison and we were informed that there was a special promocional by the time and they were not charging the application. As we never did one before, Paul did an application for us and he informed us that we were pre-approved.

He asked for a security deposit of $500,00. Before we paid we asked if this security would returned to us. And he told that as there was this promotion if we were no approved the full amount would returned to us. On September 9th, they told us we were not approved, I asked about the security deposit and they told me that they have to charge 1 application.

And we would receive back $375,00 and we would have to wait 30 days to receive the check. I told that was not right because they did not tell me that. But I understood, it was a new building and everyone can make a mistake. But then today, October 30th I went to the office to get the check and the amount was $250,00 I talked to the manager and she told me that they charge $125,00 per person, so total $250,00.

I tried to explain that when Paul did the application for us he told me that they would returned the full amount, and then I week later, he told me they were gonna charge $125,00 and now they just gave me a check of $250,00. So, this is not right. They did not apologize for their mistake, and did not try to solve this, because we donโ€™t have to pay for the companyโ€™s employees mistake. I believe Greystar is a serious company Iโ€™m giving you the opportunity to make things right.

I really expect to have my money back. Even thought is not much, the bad faith can not be encouraged.

Thank you so much. I look forward to hear from GreyStar

Reason of review: Problems with payment.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

You have failed Complaining 101.

What is Elan Maison ?

sympathy level = 0

Guest
reply icon Replying to comment of Guest-1385691

The name of the property, moron.

Greystar Reviews

  1. 288 reviews
  2. 105 reviews
  3. 49 reviews
  4. 10 reviews
  5. 12 reviews
Greystar reviews