Greystar
Reviews and Complaints
No Refund
- Thieves
Preferred solution: Full refund
User's recommendation: Don't move in to a location ran by them, they find ways to keep your money
They just hung up on me
Horrible Maintenance!!!
- Maintenance sucks
Preferred solution: fix the issues....and pay my water bill since you ignored it for TWELVE DAYS NOW
User's recommendation: Do NOT move here.
Formal Complaint
The deciding factor that made us (my girlfriend and I) sign a 26month lease choosing Hamilton Cove over 1500 Harbor was contingent upon our unit not having a neighbor since the shared apartment balcony is awkwardly close, a concern that the realtor Kim Hults (again, a hired employee and a direct representative of this establishment) guaranted and assured that the model apartment next to us would never be turned into a residential unit and we would never have a neighbor on either side. We had 3 other witness when that statement was made during the tour of that apartment.
That model apartment is now scheduled to be rented this upcoming August.
After expressing our concerns with Hamilton Cove management and them admiting Kimberly Hults was let go due to making false claims (an issue which we should not be penalized for), they have done little to make the situation right. With amount of issues we have had since day 1 in a "never lived in apartment" (ie, fecal matter in the toilet, usued mask in the laudry/utility room, food in the fridge, and multiple other concerns that I wont even get into right now) we have officially hit our breaking point.
We have been very respectful tenants who have even gone so far as to make multiple referrals to this building with no return compensation and looked the other way on a lot of issues.
We signed this lease under the pretenses of a certain quality of life that your representatives/employees are now taking away from us. We are beyond disappointed with how Hamilton Cove has decided to handle this situation and would like someone from GreyStar to contact us immediately before we communicate our concerns on how your building/managment have been misleading, dishonest, and fradulent in the form of multiple scathing reviews and social media posts on BuzzFeed, Forbes, Refinery29.
User's recommendation: Stay away.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkComplaint: Hamilton Cove Resident
The realtor Kimberly Hults lied to us. Trust no one there.
A maintenance person walked in unannounced without an appointment and violated our privacy. Moved in to a "never before lived in unit" that had fecal matter in the toilet, used mask, glue on floor and countertop.
There is a foundational crack above our bedroom door. Management rarely responds to emails
- Location
- Management
- Dishonesty
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou cant get in touch with anybody in this company & I need to talk to someone in corporate.
- Manager and her response to things
- Priscilla
Preferred solution: Full refund
Failure to live up to their contract
- Force you to live up to your end of the contract
- Will not live up to their end of the contract
Preferred solution: Full refund
User's recommendation: Run, dont walk, away from properties managed by Greystar
Frustrated with new management
Since Greystar became the manager of Sky House Houston, located at 1625 Main Street, which is marketed as luxury apartment living, they have implemented practices and policies they reflect the exact opposite of service, community and even freedom luxury customers expect. The first sign that the new management have no clue about how to interact with luxury apartment dwellers, was a noticeable increase in the presents of law enforcement, and I am not just talking about a frequency patrols around the property or even a courtesy officer on the premises.
I am talking multiple law enforcement officers in the lobby around the clock. Once, I counted eight law enforcement officers and a K-9 just hanging out. I literally had to weave my wave through them to make my way to the elevator. It is absolutely ridiculous!
All this any I, personally, am not aware of any incidents remotely justifying the costs of this excessive show of authority or the shift in the atmosphere of the property from light and pleasant to something more akin to a detention center.
But wait, there's more! Today (5/4/2021), management distributed a memo detailing (or reminding residents of) more measures regarding some of its practices and policies, including putting residents on notice that we may be required to produce identification when entering the lobby or parking garage. Ahhh, nothing says home like being greeting by law enforcement and being forced to produce your government issued identification.
Meanwhile, management is assuring residents that these measure are temporary until "things get better". I am not sure what "better" means, and management sure isn't saying, in part, because you never see them except through the glass door just behind the law enforcement officer who is always in the office with them for some reason unknow to me.
I have caught a glimpse of the manager being walked to her car surrounded by law enforcement.
No joke, I have never seen that happen with less than two officers. I am not sure what exactly the big threat is, but if it is that serious, perhaps they should let the residents know.
Preferred solution: Deliver product or service ordered
User's recommendation: Never live in a property managed by Greystar
Payroll isue
User's recommendation: Waste time for nothing
Greystar left us hanging on rent relief
- Poor mgt
- Incompetent manage
Preferred solution: Apology
User's recommendation: Stay away from a Greystar property!
Cimarron senior living my air condition is workinits 1 week air condition tech did not finish his job he he was going to ffreeon in my unit he never 323 unit Dora
They owe me money & so far, they sent two checks, both we're FRAUDULENT! They have not called me and this been going on sense May, 2021 & they took months to send it, then they was fraud!
User's recommendation: DONT DO NO TYPE OF BUSINESS WITH THIS COMPANY! THEY RACIST EMBEZZLING DIRTY SCAMMERS! SPREAD THE WORD! DONT TRUST THEM MF'S!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraud/disgruntled employee
- Management unprofessional
- Unorganized office staff
- Fraud
Preferred solution: Removal of balance and of credit bureau. Fraud information from disgruntled employee
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWARNING NEW FUTURE RESIDENTS
I have never heard from Greystar or anyone from their corporation. I guess they feel they don't need to care what people think once they get their money.
Now lets talk about the continue marijuana that is used from a lot of the residents. They claim this is a SMOKE FEE COMMUNITY!!! Well, let me tell you if you are looking for a contact high from illegal drugs being smoked, just rent from this community. Once you walk out of your door and in the corredor's of your building or any other building on the property you can smell it and it hits you like a ton of bricks. And to be coming home from a work shift from my medical job to be parking my car and have a resident every night in the parking lot smoking illegal drugs in their car and have the whole parking lot smelling and when the wind was blowing you could smell it coming from all around. This is not a good place for people with young children to be around this environment. They do not do anything about this matter. It is a daily smell you have to deal with from a so-called SMOKE FREE community.
Let get back to the parking issue, if you want to walk from one side of the community to the other side of the community to to get to your building due to parking this is the place for. If you work a night job GOOD LUCK to finding a parking space due to all are taken and a lot are taken by people that do not even live there. So you must walk from the deepest part at the very very back late at night to your building, or you may not even find a spot and if you park curbside they will tow your car at your cost even though you have a tag showing you are a resident of the community. If you get a guest parking from the office for a person to stay and visit you, and your guest goes to the spot to park someone else is always taking them that should not be parked there.
They do not give any compensation for any monies you pay out for your monthly rent and monies for all the amenities on the property that you should have access to. They close at any given time for as long as they want the clubhouse, pool, and bikes with no compensation credited to you for these amenities you pay them monthly for and have no access too. Especially that they are so pricy, on the market for dealing with marijuana smoking, parking issues, and noise issues.
But lets get back to the NASTY NASTY NASTY property manager Carrie, that will nickel and dime your refund of your deposit when you decide to leave this place and her extreme pettiness and rude attitude even to her ( on time paying residents that have never created an issues ). They stated they do not do walk throughs and closings on Sundays, so have to do it on a Monday. Well , due to this I was charged for a one day charge of $46.50 that was paid way in advance on 01/14/2021 from my walk through on then paid a water bill of $11.94 on 01/28/2021 (Mind you for water NOT used, due to I was already living in my new house in Deland from 01/01/2021!! ). To now get a certified letter in the mail today where, I am informed that my owed and informed by this rude manager Carrie PerdueMarino that my refund of deposit of $600,00 is not going to be $570.01, she is charging me YET AGAIN fort MORE WATER at a TOTAL of $29.99) !!!!!!!!!!! So if you want to get the ROYAL SCREW , well this is the PLACE FOR YOU to LIVE!!!!!!! She is not a workable or understanding person. She does not care about your concerns once you are living there and have your JOHN HANCOCK on her lease of lies!!!!!!
This is not a nice place, as I said when I first moved there the nice young gentleman named Roman was amazing and ran that community very nicely. But since this community has her in charge of the reins, she is running this place into the ground and cares nothing of what her rental tenants feel or addressing issues on the property.
THINK TWICE!!!!!! YOU HAVE BEEN WARNED OF A PAST RENTER!!!!
- Crap load of things
- Nasty property manager carrie -hudson
- Poor service to handle things
Preferred solution: Full refund
User's recommendation: DON'T LIVE IN THERE LOCATION IN HUDSON IN ORLANDO
Auburn place apartment./ maintenance
- Management negligence
- No emergencies maintenance
- Lack of follow up
Preferred solution: Let the company propose a solution
User's recommendation: Very clearly a big no
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GreyStar trains the employees to lie. Lease Lock program is consumer fraud is a conniving way of stealing more money from residence.
The office or agents fail to provide material information regarding the necessity of the monthly fee and explain it as if it is a security deposit or a “deposit waiver” this is a lie because it says in the document (Waiver Fee is NOT a Security Deposit nor is it a payment, current or in advance, for the expenses that the Property may incur which would normally be covered by funds held as a Security Deposit.) just a convenient way of stealing $30 per month from each tenant, apparently across the globe through “GreyStar”. Unbelievable!
A lease that contains CLASS ACTION WAIVER, should be the first sign to run the opposite direction! Fraud at its finest with this property and apparently all “GreyStar” properties!