Anonymous
map-marker Havre De Grace, Maryland

GreyStar Continually Trying to Collect Money

Laura, from Washington St office has called several times to collect money. A "final bill" supposedly that I have paid once already.

She has been rude and hung up on me. She would not explain anything about the bill she would just say it was for water and pest control. I had already paid that and the check cleared. I told her that so she hung up.

I remained calm and called her back and she was still as rude as ever. She also assumed my address was the the appartment I moved out of. I have given them the new address.

I am wondering if it is a scam but I do have her number. If you need a POC; Laura's office number is 425-329-****.

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Loss:
$12
Cons:
  • That i am being harrassed by greystar
Reason of review:
Poor customer service
2 comments
Darrow Ljn

(No subject) CG Corporation Greedy Tue 8/27/2019 11:54 AM Inbox To: Lmaluquer@***.com; Cc: Corporation Greedy (fromamerica2010@***.com); Dear Laura, This is Benjamin Barak. We spoke over the phone today for a few minutes but our conversations didn't go very well because first we didn't agree with the total facts of what was going on and secondly you seemed upset in the end.

My friendly advice is that don't be please because if you knew what happened to me by your property management, you probably kill yourself. If your race is white, I am in the safe zone but you are Spanish, I am dead because I lived at your property for 14 years without blames paying my rent a year in advance and kept the property intact and clean and never disturbed any neighbor. However, all the white managers left and the building was sold and the management replaced by racist Spanish individuals who to end their kinds. That was the time my problems began because the new management prefer ethnicity than characteristic and caused me so much pain.

I have the police reported case numbers to describe what happened to me. For your records, I moved out the apartment March 31 not April after I notified to the management and Housing Authority 60 days in advance. Yes, I have all evidences in my hands. You also owe me $199 security deposit and plus $900.00 credit from the annual overpaid rent because never expected I woud move out from that premises any time soon, was no I lived for 14 years?

There was no any reason to move out untill you gave us racist tribatribals. What I like to say is provide your claims through your attorney, I will mine and there is no any reason to be upsetting. Remember that the security deposit was in the lease agreement so check that, plus the over payment was through my cheking bank account meaning there is a record.

I am sure that if you are white, you will be thoughtful and understanding and reasoning because education is a part of culture, nothing to do with racism. I REST MY CASE, LOVELY LADY AND GOOD DAY

Darrow Ljn

Can any body some thing about Graystar Management, it is out of control hurting poor people.

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Anonymous
map-marker Orange Park, Florida

Squirrels and Rat infestation in Orange Park,FL

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Greystar - Squirrels and Rat infestation in Orange Park,FL
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NOW THE PROPERTY MANAGER WAS TOLD OF THIS MATTER SEVERAL TIMES FACE TO FACE AND BY EMAILS *** COUNTLESS BEGGING, CRYING, YOU NAME IT I HAVE DONE IT... I GAVE HER SEVERAL CHANCES.... WAITED PATIENTLY UNTIL I HAD TO EXPLODE AND ACT LIKE A FOOL IN ORDER TO GET THINGS DONE. I WROTE NICE THINGS ABOUT THE PROPERTY MAMAGEMENT TEAM, I THANK THEM ALL THE TIME OF THE COUNTLESS FAST RESPONSES FROM SCREWING A LIGHT BULB TO FIXING A SINK. THE EASY STUFF THEY FELT SAFE RESPONDING TO. I MOVED IN MAY AND NOT EVEN A FULL MONTH AND THE NOISES DISTURBANCES ALREADY STARTED. I EVEN WENT TO THE MANAGEMENT OFFICE AND TOLD THEM TO TELL THE WOMAN UPSTAIRS TO PLEASE CALM HER DOG DOWN BECAUSE THE DOG KEPT RUNNING BACK ND FORTH AND I CANT SLEEP I WORK NIGHTS. THE NOISE KEPT GOING ON AND ON...WENT TO THEM AGAIN... THEY SAID OK MISS REID WE WILL LET HER KNOW... THEY KNEW THAT WOMAN DID NOT HAVE A DOG, IT WAS SQUIRRELS RUNNING IN THE CEILING. I CONFRONTED THE WOMAN UPTAIRS AND SHE SAID THAT THE PERSON WHO USED TO LIVE IN YOUR APARTMENT HAD THE SAME ISSUES AND HE COMPLAINED ALL THE TIME. SO I ASKED HER IF SHE EVER COMPLAINED, SHE SAID YES... WE ALL HAVE AND NOTHING WAS DONE. THE MAN WHO USED TO LIVE N THIS APARTMENT TOLD ME THAT YOUR GONNA HAVE A HARD TIME LIVING IN THAT APARTMENT AND I AM SO SORRY YOU GOT YHE APARTMENT. YOU SEEM LIKE A NICE WOMAN... I AM SO SORRY MAM! THIS STILL MAKES ME LAUGH UNTIL THIS DAY!!!!!! THE PROPERTY MANAGEMENT TEAM SENT THE HEAD OF MAINTENANCE TO CHECK OUT MY APARTMENT BECAUSE I HEARD AND STILL HEAR SCREECHING, SCRATCHING AND THE SQUIRRELS ARE SHARPENING THERE TEETH ON THE WOOD BEHIND THE WALLSHE CAME IN CLAIMS HE DONT HEAR ANYTHING OR SEE ANYTHING AND HE CHECKED ALL AROUND THE APARTMENT.. NO ENTRY FOR SQUIRRELS OR RATS. EACH TIME. IM STILL HEARING IT AND I AM STILL SEEING IT. MOVING FOWARD..... AND BELIEVE ME I GOT A LOT MORE TO SAY... I WILL COME BACK TO THIS STORY...LOOK AT THE ELECTRICAL METER... LOOKS REAL GOOD RIGHT? LOOK AT IT NOW!!!!NOW I SAY TO YOU!!!! WHAT WOULD YOU DO IF YOU WERE IN MY SHOES... LETS SAY YOU HAVE EXPERIENCE IN THIS TYPE OF THING AND YOU POINTED OUT EVERYTHING.. YOU DID ALL THE WORK POINTING OUT HOLES... WHERE THE SQUIRRELS OR RATS ARE ENTERING ... YOU TOOK PICTURES AND EVERYTHING... AND INSTEAD OF GETTING A PROFESSIONAL RAT/SQUIRREL TRAPPER...YOU WENT THE CHEAPO WAY AND GOT INEXPERIENCE MAINTENANCE MEN TO TRAP THE RATS AND LET THEM GO BACK ON THE SITE AND WATCH THEM GO BACK THROUGH THE DRYER HATCH... YES LADIES AND GENTLEMEN... THEY WERE IN MY WASHER AND DRYER HOSE INSTEAD OF DRIVING THEM OFF THE PROPERTY. YES FOLKS I SWEAR ON EVERYTHING I LOVE AND HOLD DEAR... I SAW THE MAINTENANCE MAN GOT THE SMALL TRAP.. TRAPPED ONE SQUIRREL AND HELD THE CAGE UP.. OPEN UP THE CAGE AND LET THE SQUIRREL OUT AND THE SQUIRREL CLIMBED UP THE WALL AND WENT BACK IN THE HOLE WHERE THE DRYER SMOKE COMES OUT OF.

1) I EMAILED CONSTANTLY AND THE EMAILS TURNED FROM THANK YOU TO A *** YOU. 2) I TOOK PHOTOS, I SENT EMAILS OF MY FINDINGS OF THE PROBLEM AREAS.. TOLD HER TO TELL THE CONTRACTORS WHERE *** THE PROFESSIONALS SHE FINALLY GOT AFTER 6 MONTHS***** TO GO AND WHAT TO DO... OH WAIT THERES MORE? BE PATIENT!!!! BECAUSE I WILL FILL YOU IN ON HOW I CAME TO THIS DREADFUL *** PLACE. THEY DID RENOVATIONS ON A RAT AND SQUIRREL INFESTED BUILDING.

COMMON SENSE EXIST BUT NOT EVERYONE HAS IT...

EVERYONE KNOWS SQUIRRELS ARE TERRITORIAL. ONCE THEY GET A HOLD OF YOUR PLACE... YOU HAVE NO CHOICE BUT TO LEAVE IT... THEY ARE NOT GOING ANYWHERE!!!! UNLESS YOU GO IN THE ROOF GUT THE WALLS GET THEM OUT CLEAN THE LITTER, KILL THE SMELL WITH REMOVING THE PADDING AND SEAL THE HOLES AND MESH IT WITH CHICKEN WIRE. A PROFESSIONAL KNOWS WHAT TO DO. DID THEY DO THAT? .........................

WHAT THEY DID WAS SEAL THE SQUIRRELS IN THE BUILDING AND THEY CHEWED THERE WAY OUT!!!! THATS WHERE THE HOLES ARE... HERES THE THING I HEARD THE GRINDINGTHIS IS BUILDING 28 !!!!! I GOT MORE STORIES FOR YOU!!!! KEEP IT HERE!!! I WONT BE ABLE TO TELL YOU WHICH BUILDING THIS IS JUST YET!!! YOU WILL KNOW SOON. BECAUSE I BELIEVE THE PROPERTY MANAGER NEVER FIXED THE HOLES BECAUSE SHE IS HOPING I WOULD LEAVE. SHE IS LEAVING THEM OPEN AS A FORM OF RETALIATION. THIS IS JUST MY OPINION. SHE SENT ME AN EMAIL THAT IF I WAS NOT HAPPY WITH HER AND HER STAFF I CAN LEAVE!!!... DO YOU THINK I PAID ALL THIS MONEY TO MOVE *** WHICH IS A LOT I MIGHT ADD**** AND TO PAY AGAIN TO LEAVE!****** MY ANSWER IS *** ARE YOU CRAZY!!! lol JUST FIX THE PROBLEM.. BUT THE TEA ON THIS BUILDING IS... MY BUILDING IS NOT THE ONLY ONE WITH THE RAT AND SQUIRREL ISSUE... STAY TUNED...

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Pros:
  • Property location
Cons:
  • Their management
  • Infestation of squirrels and rats
Reason of review:
Infestation

Preferred solution: Let the company propose a solution

1 comment
Guest

Lady your crazy....i live with 2 indoor fox squirrels and they are great, they sure arent hurting anything, they dont chew like hamsters ..get over yourself

Anonymous
map-marker Los Angeles, California

Greystar - Apartment Rental Review from Los Angeles, California

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Greystar - Apartment Rental Review from Los Angeles, California
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I had the pleasure (sarcasm strongly implied) of having Greystar take over management for my apartment complex, The Preston on the Miracle Mile in Los Angeles, after I had already been living in the complex under my current lease for about 6 months. There are renovations that have been months and months behind schedule that were residual from the last management company and their contractor, but now that Greystar has taken over, they have decided to plow through with the renovations, one of which is to completely tear out and refloor both our pool and jacuzzi in JUNE. So their brilliant decision making has left already very angry tenants without an entire pool area including grills, fire pits, and all of the lounging area for a bare minumum of HALF A MONTH in one of the peak summer months for using those facilities. We were given very little notice, finding out by email on FRIDAY May 29th at around 6pm that it would start MONDAY JUNE 1st. This was cleverly done so that we would only have weekend days before it began which made it nearly impossible to voice our outrage with the decision!!! They also renovated our gym and have left us without dumbbells which were in the old version, promising us for months they are coming (they have not). With the absolute lack of power they have given any of the people who actually are on property, we are left helpless to the management/ownership somewhere far far away. We get to continue to pay our high rent with little to bad communication, while they "improve" for future tenants down the road.

Greystar, it has not been a pleasure knowing you, and I will be more than happy when my lease is up in October to leave this property, and continue spreading the word to everyone I know about your company. This has absolutely been expressed multiple times to the management in the front office, but they are powerless to help, because your upper management/ownership is making the bad decisions with ZERO interest in the people currently paying and residing at the Preston.

I'm attaching current (JUNE 9th, 2015 to be exact) photos of the pool and jacuzzi which are drained with the floors all ground up and spray paint markings everywhere. All of this area is CLOSED!!!!

I'm not surprised your reviews seem bad overall. Good riddance to you when my lease is up.

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Reason of review:
Poor customer service
Anonymous
map-marker Lawrenceville, Georgia

Greystar Properties Property Management Service Review

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Absolutely disgusted with a Holland Park in Lawrenceville Ga. Their customer service, and care for residents is a joke! I would never rent from Greystar again.... I have contacted them 6 times in the last 2 wks, leaving a message each time, but no one has returned my call.
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Reason of review:
Poor customer service
Anonymous
map-marker Springfield, Virginia

WORST LEASING OFFICE-CUSTOMER SERVICE SUCKS!!!

I live in the the Resiedence at Springfield Station in Springfeild, VA. I called to get the total amount I owed for my last month. I spoke to Beatrice(who was a total *** She told me the wrong amount and i just asked her to confrim because I didn't think that was the right amount. SHe ended up hanging up on me. When I called back I asked for the manager which also SUCKED. She didn't care that one of her employees hung up on me ans was so rude. I am so happy I am moving out and I would not recommend anyone to live here!
View full review
Reason of review:
NOTHING, they suck!!
Anonymous
map-marker Meridian, Idaho

Whitewater apartments Boise

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I have made numerous complaints including issues found when I moved in. They do not have any kind of interest in fixing tenants issues. My range coils are uneven and I can hardly cook on the ones that I have. They have not been able the fix the problem and I really think that there is no plan to do so. use less management. it is just a gettho. I do not understand how these people are on business. fff fff fff fff fff fff fff fff fff ff ff ff ff ff ff ff ff f f f f fff f f f f f f f ff f
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Cons:
  • Useless
Reason of review:
Bad quality

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Daytona Beach, Florida

Worst Place To Live

These apartments are over priced! Parking is a nightmare for guests. If they do not park in the guest's designated parking, which are rarely available they will get a boot placed on their car. The walls are paper thin, you can hear your upstairs neighbor urinating and flushing the commode. Dog *** is everywhere! Apartments look nice but they are not well built. Floors are laminate and easy to scratch, the granite is not sealed and stains easily. Management is nice when trying to get you in but once the ink dries they don't care. E-mails are ignored. Living here is a nightmare!!!!
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Reason of review:
Bad quality
Anonymous
map-marker Boca Raton, Florida

Terrible experience

everything has gone wrong with this apartment that I rented. I have even filled a police report... I have called the Attorney General's office, the Housing Authority, the American with Disability Act, the Code enforcement authorities... The security is poor, the gates are always broken, the phones have been broken continually, leaving you nobody to contact. I have had bugs, broken stoppers in the sink, sawdust continually on my stove from microwave, electrical wires that did not work, and dishwasher went on with nobody even turning in on... I was told I would have two parking spaces, that never happened. There was no "walk through" and ROOTS were growing out of my toilet.... we have pictures of everything, even the broken tile on the floor from when the plumbing company came...... workers without licenses were allowed to work on the unit..... I would strongly advise you never to live here
View full review
Cons:
  • Totally useless on-site management
  • Lack of concern
Reason of review:
read all my comments
Christeena Ptn
map-marker Chandler, Arizona

Nicki Needs to Go

I called the office and there was a epidemic of bed bugs all over palm trails, and I went and asked for help, I did everything that I was asked to do. Burns Unit brought by a beagle and he hit on bedbugs.

No ***, I had been being ate up for months. Roger forget to place the order, long story short, they were new owners and I had lived there for 5 years. No problem until Greystone took over. An acquaintance went to pay her rent and asked if it was true about me and the bed bugs.

And she said "yes". Who the *** does she think she is. That is confidential, she talks about everyone, *** poor run.

Drugs all over that complex, they were told and their still slinging a sack. Shame on her.

View full review
Loss:
$1841
Pros:
  • Property location
Cons:
  • People that are representing your particular property
Reason of review:
my business should never have been discussed with any other resident. Nicki is a liar and rude. I told her I was in the hospital when this went to court I am the one that called the health dept, and I lost my apt.

Preferred solution: Full refund

1 comment
Guest

I support this complainant's right to recompense. I live in another Greystar property and have experienced many problems here.

Serious problems. The property is riddled with drug dealers. I was told it was a "no-smoking complex" - but there are cigarette butts all over the place, even sometimes thrown onto my little cement patio. I wish 'I had seen the reviews before I moved in.

The place was not clean, the refrigerator would not open all the way until a friend of mine moved it slightly further from the oven.

They do not make repairs. I am commenting anonymously at this time because I am not able to speak freely until I have moved out entirely.

Anonymous
map-marker Montgomery, Alabama

Greystar Properties Property Management Service Review from Montgomery, Alabama

Greystar Properties Property Management Service Review from Montgomery, Alabama

I want to the office about the picnic area in front of my patio on Friday the 24 at 3:00p.m. I was assured by the maintenance personnel that he sold take care of it.

I also spoke the Ms. Emily she also assured me that Benjamin would take of it. I feel that my request was ignored. I also took pictures of the dumpster which was ridiculously full so full the residents put all their trash in front of the dumpster.

I pay too much to live in these conditions.

I will be going back to the office to complain once again. Thank you

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Reason of review:
Bad quality
Anonymous
map-marker Denver, Colorado

Forced cat abuse?

They require cats to be declawed in order to rent with them. Outside the fact that most experts call declawing adult cats abuse (and some think declawing newborns to also be abuse), why not just charge a normal pet fee (300 or 400 instead of the 150 they charge), and use that to replace the damage of front claws (which I think the throwup, ***, ***, and knocking things over, has the potential to cause more damage). Telling me I would have to get my cat declawed was very upsetting. Is there some group that can lobby congress to make this illegal?
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Reason of review:
pet policy
Anonymous
map-marker Ranson, West Virginia

Double Billing

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I recently moved out prior to my lease date. I gave notice and paid my rent and fees to the property leasing office. I then received an invoice from Greystar stating I still owe the full amount? WTF? I guess they don't communicate with their leasing offices. Luckily I kept the lease and all the receipts. They also charged me for all the months remaining on the lease, well that's illegal if someone else moves into the unit. What do I have to do, drive by and see if someone moved in yet. They have a huge waiting list and I'm sure they could have found someone within a month.
View full review
Loss:
$2900
Cons:
  • Improper billing
Reason of review:
Pricing issue

Preferred solution: Let the company propose a solution

1 comment
Guest

were you ever able to resolve this? If so, how? Im in the same situation and now nobody is even answering my calls!

Karah Pkk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Phoenix, Arizona

Closing costs

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We lived at flagstone in Tempe as over 17yrs, in mentioned apt over 7 yrs. closing bill was over. $1,000. My sister and I are both handicapped seniors on social security and paying this would put hardship on us. I asked the mgr to look over again and she removed only the carpet cleaning which was over 250.00 and we paid utilities due, now asking over $700.00. Things like scratched on counters, resurfacing bathtubs wiping down cabinets etc, REALLY AFTER SEVEN YEARS. I KNOW THIS STUFF IS REPAINTED AND RESURFACED AGFTEREVERY MOVE OUT. We are now at Sonoran here in Phoenix owed by Greystar and love it, clean ground and super helpful and friendly staff. Is there any help out there
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Cons:
  • Closing bill
Reason of review:
Problems with payment

Preferred solution: Let the company propose a solution

Anonymous
map-marker Vancouver, Washington

Greystar and riverstone property management is an oxymoron

These two companies have merged and their take over of our huge apartment complex is the worst thing that ever happened to this complex. they cancelled security. they fired the long time landscapers and now pay more for really shoddy work. They now allow huge dogs on property and do not enforce the owner *** rules. They want renters to tell on other renters for a reward. they make up rules as they go along. It's a complete joke. It's run by angry women who seem to have nothing better to do than harass renters/lease holders and have raised leases and rents now for the 3rd straight year. This year a 10 percent increase! and they say it's because it's what the average local leases are going for...well if you are the largest property management company in the nation...and you collude with those others properties to raise rents...of course that is what the average is going to be...that's collusion...that's tenant price gouging, and that is illegal.
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Reason of review:
Bad quality
1 comment
Guest

We will expose Greystar. They are shady and yes, their female staff is beyond unethical and live to make every tenants life a living ***.

Anonymous
map-marker Plano, Texas

Other Product Review

They take over apartment and do not answer any phone calls and let the apt services slack.
View full review
Reason of review:
Poor customer service
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